Inclusive Design:
http://www.designcouncil.info/inclusivedesignresource/
http://www.inclusivedesigntoolkit.com/betterdesign2/inclusivetools/inclusivedesigntools.html
Service Design:
http://www.service-design-network.org/system/files/media/Practical_Access_to_Service_Design.pdf
http://www.designcouncil.org.uk/en/About-Design/Design-Disciplines/Service-design-by-Bill-Hollins/
Universal Design
http://www.ncsu.edu/project/design-projects/udi/center-for-universal-design/the-principles-of-universal-design/
http://design-dev.ncsu.edu/openjournal/index.php/redlab/article/view/129/76 (poster)
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